User Guide: WooCommerce Order Tracker Pro

This guide will walk you through setting up and managing the WooCommerce Order Tracker Pro plugin.

🏁 Getting Started

1. License Activation

Before you can use the plugin's features, go to Order Tracker > License and enter your license key. This enables the tracking system and all notification channels.

2. Set Up Your Tracking Page

1. Create a new page in WordPress (e.g., "Track Order").

2. Add the [bot_track_order] shortcode to the page content.

3. Publish the page.

4. Go to Order Tracker > General Settings.

5. Select your new page from the Order Tracking Page dropdown and click Save Changes.

🏗️ Managing Tracking Stages

Tracking stages (milestones) represent the journey of an order from the warehouse to the customer's doorstep.

Adding a New Stage

1. Navigate to Order Tracker > General Settings.

2. Scroll down to the Add New Milestone section.

3. Enter a Stage ID (internal name, e.g., picked-up) and a Display Name (what the customer sees, e.g., Order Picked Up).

4. Choose the Stage Type:

   • Core Milestone: Always appears on the timeline.

   • Conditional/Optional: Only appears on the timeline if the order has reached this stage.

5. Select which notification channels (Email, SMS, WhatsApp) should trigger an update when an order enters this stage.

6. Click Save Changes.

Reordering Stages

You can change the sequence of your timeline by updating the numbers in the Order column of the tracking stages table. Lower numbers appear first.

🎨 Branding & Customization

Personalize the tracking experience to match your store's brand.

Brand Logo

Go to Order Tracker > General Settings and upload your logo. This logo will appear at the top of the tracking timeline on your public tracking page.

Colors and CSS

• Primary Color: Set the main color for the timeline icons and buttons.

• Custom CSS: Advanced users can inject custom CSS directly into the tracking page for deeper style control.

✉️ Configuring Notifications

Automated updates keep your customers informed and reduce support inquiries.

Email Notifications

Configure the sender name, email address, and choose between HTML or Plain Text formats in Order Tracker > Notifications > Email.

SMS & WhatsApp

• SMS: Supports providers like Africa's Talking and Twilio.

• WhatsApp: Supports Meta Direct API and Twilio.

• Templates: Navigate to the Templates tab to customize the messages sent for each stage. Use placeholders like {order_id}, {status_name}, and {tracking_url} to personalize your messages.

📦 Updating Orders

To move an order through your tracking timeline:

1. Open an order in the WooCommerce > Orders screen.

2. Locate the Order Tracking Status box on the right side.

3. Select the new status from the dropdown.

4. Keep Notify customer of this change checked if you want to trigger the configured notifications.

5. Update/Save the order.